Reports
The ConnectCare service portal sends out information in a timely manner to help keep your equipment running at optimum performance. This includes reports and notifications. Notifications are sent when a condition occurs. Refer to the help topic titled “Notifications” for more information about notifications.
Some reports can be created anytime, while others are automatically emailed every week or month. The reports generated by the portal are shown in the table below.
Table. Reports created by the ConnectCare software
REPORT | DESCRIPTION |
Equipment Alarm Report | Lists the number of alarms that occurred on the selected equipment as well as the type of alarm, when alarms occurred, location, etc. You can select up to five devices for this report and specify the period of time you want to examine. One way this report is used is to determine if alarms occur most often during one specific time period, which indicates training may be needed. To create this report at any time, perform the following steps.
Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information. |
Equipment Productivity Report | Shows the number of cycles run on the selected equipment during a specified period of time. It also contains the average number of cycles run per hour. You can select up to five devices for this report. To create this report at any time, perform the following steps:
Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information. |
Field Service Report | Lists the type of service, part replacement information, estimated cost, labor/travel details, etc. The Service History screen allows you to view the report at any time, if there is a report. To see a report, perform the following steps.
Refer to the help topic titled “Service History screen” for more information. |
Leak Test Report | Contains a graph for each selected device which shows the leak rate value for each week over the last month. It is automatically emailed each week. The Leak Rate report (described below) contains similar information, but allows you to specify the period of time the report covers. To setup who receives the weekly Leak Test report, perform the following steps:
Refer to the help topic titled “Updating an Existing Leak Test” for more information. |
Leak Rate Report | Shows the leak rate for the selected equipment over a specified period of time. You can choose up to five devices for a report. The Leak Test report (described above) contains similar information, but over a restricted time period (the last month). In the report, a small green box displays to the left of the equipment’s name if the threshold value was never exceeded. A small red box displays if the threshold value was exceeded during that time period. To create this report at any time, perform the following steps:
Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information. |
Service Action Report | Lists the steps performed by a STERIS Service Technician during preventative maintenance activity. It contains information such as what was changed, verified, etc. The Service History screen allows you to view the report at any time, if there is one.
Refer to the help topic titled “Service History screen” for more information. |
Service History Report | Automatically emailed each week or month to users that request the report. The report contains the information found in the Service History screen for the selected equipment. To request that this report be automatically sent to you, perform the following steps:
Refer to the help topic titled “Service History screen” for more information. |