Reports

The ConnectCare service portal sends out information in a timely manner to help keep your equipment running at optimum performance. This includes reports and notifications. Notifications are sent when a condition occurs. Refer to the help topic titled “Notifications” for more information about notifications.

 

Some reports can be created anytime, while others are automatically emailed every week or month. The reports generated by the portal are shown in the table below.

 

Table. Reports created by the ConnectCare software

 

REPORT

DESCRIPTION

Equipment Alarm Report

Lists the number of alarms that occurred on the selected equipment as well as the type of alarm, when alarms occurred, location, etc. You can select up to five devices for this report and specify the period of time you want to examine.

One way this report is used is to determine if alarms occur most often during one specific time period, which indicates training may be needed.

To create this report at any time, perform the following steps.

  1. Go to the Dashboard screen.
  2. Click on the Remote Monitoring link or the View Command Center button in the second column. The Remote Monitoring Command Center screen displays.
  3. Near the top of the screen is a Reporting Tool button. Click on this and the Remote Monitoring Report Tool window displays.
  4. Click in the Select Report field. A drop-down menu displays.
  5. Select the Equipment Alarm Report menu option from the drop-down menu.
  6. Fill in the other fields are needed.
  7. Click on the Generate Report button.

Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information.

Equipment Productivity Report

Shows the number of cycles run on the selected equipment during a specified period of time. It also contains the average number of cycles run per hour. You can select up to five devices for this report.

To create this report at any time, perform the following steps:

  1. Go to the Dashboard screen.
  2. Click on the Remote Monitoring link or the View Command Center button in the second column. The Remote Monitoring Command Center screen displays. 
  3. Near the top of the screen is a Reporting Tool button. Click on this and the Remote Monitoring Report Tool screen displays.
  4. Click in the Select Report field. A drop-down menu displays.
  5. Select the Equipment Productivity Report menu option from the drop-down menu.
  6. Fill in the other fields are needed.
  7. Click on the Generate Report button.

Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information.

Field Service Report

Lists the type of service, part replacement information, estimated cost, labor/travel details, etc. The Service History screen allows you to view the report at any time, if there is a report. To see a report, perform the following steps.

  1. Select the Service History option in the menu located in the left margin of most screens. The Service History screen displays.
  2. Find the equipment whose report you want to examine. 
  3. Look at the Field Service Report column. If a File icon () is in this column, click on it to open the Field Service report. This report can be viewed online or use the icons in the upper right corner to download or print  the report.

Refer to the help topic titled “Service History screen” for more information.

Leak Test Report

Contains a graph for each selected device which shows the leak rate value for each week over the last month. It is automatically emailed each week. The Leak Rate report (described below) contains similar information, but allows you to specify the period of time the report covers. 

To setup who receives the weekly Leak Test report, perform the following steps:

  1. Click on the Welcome link. A drop-down menu displays.
  2. Select the Manage Account menu option. The Manage Account screen displays.
  3. Select the Operator Assistant tab. A list of scheduled tasks displays.
  4. Find the Leak test you are interested in, then click on the Edit icon () located at the end of its row. The Edit Operator Maintenance Task screen displays.
  5. In the Leak Rate Report Contacts drop‑down menu, select the users that will receive a Leak Test report each week about Leak tests performed over the last month. 

Refer to the help topic titled “Updating an Existing Leak Test” for more information.

Leak Rate Report

Shows the leak rate for the selected equipment over a specified period of time. You can choose up to five devices for a report. The Leak Test report (described above) contains similar information, but over a restricted time period (the last month).

In the report, a small green box displays to the left of the equipment’s name if the threshold value was never exceeded. A small red box displays if the threshold value was exceeded during that time period.

To create this report at any time, perform the following steps:

  1. Go to the Dashboard screen.
  2. Click on the Remote Monitoring link or the View Command Center button in the second column. The Remote Monitoring Command Center screen displays. 
  3. Near the top of the screen is a Reporting Tool button. Click on this and the Remote Monitoring Report Tool screen displays.
  4. Click in the Select Report field. A drop-down menu displays.
  5. Select the Leak Rate Report menu option from the drop-down menu.
  6. Fill in the other fields are needed.
  7. Click on the Generate Report button.

Refer to the help topic titled “Remote Monitoring Command Center screen (Reporting Tool)” for more information.
 

Service Action Report

Lists the steps performed by a STERIS Service Technician during preventative maintenance activity. It contains information such as what was changed, verified, etc. The Service History screen allows you to view the report at any time, if there is one. 

  1. Select the Service History option in the menu located in the left margin of most screens. The Service History screen displays.
  2. Find the equipment whose report you want to examine. 
  3. Look at the Service Action Report column. If a File icon () is in this column, click on it to open the Service Action report. This report can be viewed online or use the icons in the upper right corner to download or print  the report.

Refer to the help topic titled “Service History screen” for more information.

Service History Report

Automatically emailed each week or month to users that request the report. The report contains the information found in the Service History screen for the selected equipment.  

To request that this report be automatically sent to you, perform the following steps:

  1. Select the Service History option in the menu located in the left margin of most screens. The Service History screen displays.
  2. Click on the Set Up Email Reports button. It is located above the search filters. A drop-down menu displays.
  3. Set the Active/Inactive switch to On.
  4. Select whether you want to receive the report on a weekly or monthly basis.
  5. Choose the day or date you want to receive reports.
  6. Click on the Save Schedule button.

Refer to the help topic titled “Service History screen” for more information.