Open Service Requests Screen
The Open Service Requests screen lists all open service requests in your company. These will be performed by STERIS technicians.
Service requests include the following activities:
- Equipment installation
- Preventative maintenance
- Field repairs
- Specialty Service events
Service requests are submitted to STERIS. They are received by your STERIS Technical Care team who assigns the service request a number. They then dispatch the request to an Equipment Service technician. The technician will contact you to schedule a time to go to your facility.
When a technician completes a service request, the request remains on the Open Service Requests screen for 48 hours. The Status column for that service request indicates that the request is closed. After 48 hours, the service request moves to the Service History screen, which lists completed (closed) service requests. Refer to the help topic titled “Service History screen” for more information.
Steps
Step 1. Click on the View Open Request option in the menu located in the left margin of your screens. The View Open Requests screen displays. It is shown below. A table that describes its contents is located below it.
Figure. View Open Requests screen
Table. Items in the View Open Requests screen
ITEM | DESCRIPTION |
SEARCH | |
Type drop‑down menu | Select the type of service request. The options are:
Click on the Search button (described below) to display the type of service you selected. |
Status drop‑down menu | Search for a service request by its status. The options are:
Click on the Search button (described below) to display the type of service you selected. |
Search button | When selected, causes a search to begin using the information entered in the Type and Status filters (described above). |
COLUMNS | |
Picture column | Illustration of the equipment |
Date column | Date the service request was submitted |
Requestor column | Person who submitted the service request |
Serial Number column | Unique number assigned to the equipment by STERIS |
Service Request # column | Number assigned to the service request after it was received by STERIS |
Equipment Type column | Product family the equipment belongs to |
Equipment Location column | Where the equipment is located |
Activity Type column | Type of service that was requested: preventative maintenance, field repair, or specialty service. |
Status column | Status of the service request: open, closed, completed, or cancelled. |
Sub Status column | The substatus values are dependent on the status of the service request. Values that can be seen in this column include: credit hold, hold for parts, installation, unit down, etc. |
Sub Activity column | If “Show” displays in the column, clicking on it opens a window such as the one below. The window provides details about the tasks that were performed. This includes: day and time the task was performed, type of task, status, description, etc.
|
Description column | Description of the service requested |
