Equipment/Device Data Screen (Troubleshooting tab)
The Equipment/Device Data screen provides detailed information about equipment. It can be opened from various screens by clicking on the serial number of the equipment. The most common way to open it is through the Equipment List screen, which is described in the steps below. The Equipment List screen offers an overview of the equipment, while this screen provides detailed information.
The Equipment/Device Data screen has up to seven tabs. This help topic discusses the information found under the Troubleshooting tab. This tab provides links to:
- Common problems along with their solutions
- Manuals and videos
- Illustrated parts breakdown
Perform the following steps to access the Equipment/Device Data screen.
Steps
Step 1. Click on the Equipment icon in the menu. The Equipment List screen displays.
Figure. Equipment List screen
Step 2. Find the equipment you want to see more information about and click on its serial number. Its Equipment/Device Data screen displays with the Device Data tab selected.
Step 3. Select the Troubleshooting tab.
Figure. Equipment/Device Data screen (Troubleshooting tab)
[NC1]Nick, When you find out what the two icons in the upper-right corner are for and the Escalate link that displays under “History(1),” please add their descriptions under Step 3.