Equipment/Device Data Screen (Request Service tab)

 

The Equipment/Device Data screen provides detailed information about equipment. It can be opened from various screens by clicking on the serial number of the equipment. The most common way to open it is through the Equipment List screen, which is described in the steps below. The Equipment List screen offers an overview of the equipment, while this screen provides detailed information. 

 

The Equipment/Device Data screen has up to seven tabs. This help topic discusses the information under the Request Service tab. When this tab is selected, the Service Requests screen displays. It is shown and described below.

 

Perform the following steps to access the Equipment/Device Data screen.

Steps

 

Step 1. Click on the Equipment icon in the menu. The Equipment List screen displays.

 

 

Figure. Equipment List screen

 

Step 2. Find the equipment you want to see more information about and click on its serial number. Its Equipment/Device Data screen displays with the Device Data tab selected.

 

Step 3. Select the Request Service tab.

 

 

Figure. Equipment/Device Data screen (Request Service tab)

 

 

Table. Items in the Equipment/Device Data screen (Request Service tab)

 

ITEM

DESCRIPTION

Urgency graph

Allows you to indicate how critical the problem with the device is. Click on one of the following markers:

  • Low
  • Work impaired
  • Work stopped
  • Urgent

NOTE:   If the problem is urgent, call the STERIS Technical Care team at 1-800-548-4873.

Reported Problem Category drop‑down menu

Select the source of the problem, for example: door, exhaust/drain, leak, temperature, consumables, accessories, etc.

Reported Problem Description drop‑down menu

Select a general description of the problem.

Detailed Explanation box

Provide a detailed explanation of the issue. Provide as much information as possible. The more information you provide, the better prepared the STERIS Technical Care team is to resolve the issue.

Name field

Your name or the name of the individual that the STERIS Technical Care team can contact for more information

Phone Number field

The telephone number of the contact (see Name described above)

After Hours Overtime Approved radio buttons

Select Yes or No to indicate if you approve overtime hours and overtime rate charges to fix this problem. If you select Yes, a field displays requesting your electronic signature approving overtime rates.

Phone Resolution radio buttons

Select Yes or No to indicate if you would like a call from the STERIS Technical Care team to discuss the problem and discover if they can resolve the problem over the telephone.

This might be useful, for example, if the equipment is not down but you hear a noise that worries you. An experienced Technical Support engineer will call you and may be able to help you over the telephone. If the engineer determines that an Equipment Service technician should be sent to your facility to resolve the issue, the engineer will submit the request for you.

Attach Picture link

Allows you to attach a file (photograph, drawing, etc.) that illustrates the issue

I’m Not a Robot checkbox

Select this checkbox or you will be unable to submit the request

Submit Service Request button

Causes the service request to be sent to the STERIS Technical Care team