Below are notes related to production releases and announcements related to ConnectCare. Questions? Email us: connectcareims_support@steris.com



Next Release: 2025-OCT-21


2025-OCT-7

  • Subscription Renewal is now available in the application!
    1. Customer Admin users can now renew their facility’s ConnectCare subscription directly within the application (currently available for App Only subscriptions).
      • Will receive email notifications during the Renewal and Grace periods.
      • Will see visual warnings and a new Dashboard tile will be displayed in the application.
      • Will be able to submit Purchase Orders directly via the application to renew the subscription.
    2. Customer Users
      • Will see visual warnings and banners will be displayed in the application.  
    3. Account Managers
      • Will receive an email notification during the Renewal and Grace periods.
      • Will see internal Dashboard tiles for accounts nearing expiration.
      • Can submit a PO on behalf of Customers via ConnectCare
    4. Contracts Team
      • Will receive email notifications when a PO is submitted.

 


2025-SEPT-23

  • Users can now request Rapid Replace for eligible assets during Service Request creation - no need to wait for an Account Manager!
  • Customer Admin users will now see that a description was added for the ‘Read-Only’ role to clarify its purpose and limitations. This enhancement will help administrators better understand the access restrictions associated with this designation, ensuring appropriate role assignment.
  • STERIS Admin users can now export Customer list data and User information data directly to an Excel file using the new ‘Export’ option available on the Customers grid page and Users grid page. This feature allows quick access to customer information in a downloadable format.  
  • The ‘Welcome’ email to new users will now be triggered only when the account user’s status is set to “Active”. Previously, this email was sent upon saving the user profile, regardless of whether the account was marked as Active or Inactive.
  • Customer Admins, Account Managers and the Contracts Team will now receive an automated email notification when a subscription renewal PO is submitted. This enhancement ensures timely awareness and coordination across key roles involved in subscription management and processing.
  • The Repair History report no longer displays capitation order amounts. This update improves clarity by allowing users to more easily identity repairs covered under the capitation agreement, without the distraction of associated order values.   
  • User Admins can now view and edit the “Customer Admin” toggle at the bottom of the User Admin screen regardless of screen resolution without needing to scroll right to view it. This update ensures that option is easily located and ensures visibility across all device resolutions.
  • The User Adminoption in the left navigation is now restricted to the following user role types:
    • User Admins
    • STERIS Users
    • STERIS Admins
    • This change enhances role-based access control and ensures that only authorized users can see this left navigation option.


2025-SEPT-09


  • The Estimate Report header now includes both the estimate creation date and the print date. This enhancement provides users with clearer visibility into when each estimate was originally created, improving traceability and reporting accuracy.
  • During Service Request creation, the “Yes, Estimate Required” is no longer an available option for assets covered under CAP. This field will now default to “No, Service is Pre-Approved”, streamlining the process and preventing users from accidentally selecting Estimate Required.
  • A defect was previously causing a 500 Error when users attempted to create a Service Request for instruments categorized as “Specialty”. This issue has now been resolved. Users can successfully create Service Requests for these instruments without encountering an error.
  • The Loaners Due for Return tile on the Dashboard was previously disappearing after the page loaded. The tile will not consistently be displayed on the Dashboard indicating the number of Loaners due for return, once leading is complete ensuring visibility and improved user experience.


2025-AUG-26 Release:


  • Users can now view up to 60l of their facilities in a single session - removing the previous limit of 50 facilities. This enhancement simplifies navigation and eliminates the need to repeatedly select/reselect facilities. 
  • Assets can now be filtered by contract status, allowing users to view both "On Contract" and non-contract items for easier management and visibility. 


2025-AUG-12 Release:

  • Users can now invite colleagues within their organization by using the new Invite User feature. This is located in the top navigation and when used, sends a request to the organization's ConnectCare Admin, or to ConnectCare support. This feature streamlines onboarding and collaboration by making it easier to bring your team members into ConnectCare!



2025-JUL-15 Release:

  • You can now easily see which assets are On Contract directly from the assets page. Assets can also be sorted and filtered to view only those that are on contract.

  • You can now see if an asset item has a Priority Repair Entitlement or is On Contract when adding the asset to a Service Request.

  • The Equipment Planner Report now includes details such as Usage Maintenance Intervals, Usage Since the Last Maintenance, and Total Usage - making it easier to stay on top of equipment care.

  • Bug fixes, style enhancements, and general maintenance



2025-JUL-09 Announcement:


We’re doing some weekend system maintenance from 7/11 to 7/12. You might notice short interruptions, but we’ll be back up quickly.  Thanks for your patience!



2025-JUL-01 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-17 Release:

  • You can now search, filter and sort Device Observations by Customer, Manufacturer and Model

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-03 Release:

  • You asked; we listened... Thank you for your continued feedback:

    • Now you can return a loaner anytime (and not just when it's deemed 'due' by the system). The loaners page is retitled "Loaners on Loan" so you can see all the loaners you have in one place as well as return them. Just click on 'Orders' in the left navigation and click on 'Loaners on Loaner.'

    • Now you can view a PDF of the estimate where you can download, save, or print for your records. When on an estimate, just click the 'Actions' button and click on 'Print/Download'.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-20 Release:

  • Now on the Orders grid view, you can see 'Created By' on a Service Request to know which of your colleagues submitted the request.

  • Now you can view All Estimates, regardless of status. Just click on 'Orders' in the left navigation and click on 'Estimates.'

  • When requesting a loaner, you can now add multiple contacts.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-06 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-APR-22 Release:

  • 'User Admins' can now manage their own users in ConnectCare! Reach out to your Account Manager or ConnectCare IMS Support to add your accounts' User Admin(s) and they will have the ability to add, edit and remove users. Read more here: (NEW!) How to Manage Users

  • Bug fixes, style enhancements, and general maintenance



2025-APR-08 Release:

  • You can now view "Reference" and "Loaner Serial" on the Loaner Request grid view. Just click on 'Orders' in the left navigation and click on 'Loaner Request.'

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-25 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-11 Release:

  • Now available in the application: Top 5 Preventable Damages interactive dashboard*.

    • Why is this important? This interactive dashboard highlights the Top 5 Preventable Damages based on preventative damage cost, showcasing the relative percentage of preventative damage within each device category, number of unique devices per damage type, and showcases this preventative damage cost percentage per device category compared to all IMS customers.

    • *For those Customers who have this included in their subscription

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-25 Release:

  • We removed the short character limit on "Problem" field on Service Requests (thanks for your patience!)

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-11 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-28 Release:

  • You can now edit Tray names to customize them and find them more easily.

  • Select 'Configure Dashboard' on the application dashboard to customize your view. You can display or hide dashboard tiles and metrics according to your preferences.

  • You now have the option to 'Select All' in the 'Facilities' selector to quickly select or deselect your facilities.

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-14 Release:

  • Customers can now access their settings from the Account menu

  • Bug fixes, style enhancements, and general maintenance



2024-DEC-03 Release:

  • Customers can now view consistent, unified language for when their search results are not found on a grid view throughout the application. This update verbiage better explains what may have been expected from a search you conduct.

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-19 Release:

  • Customers with access to ConnectCare via Repair Care, Repair Care+ or Total Care Connect contracts can now manage their own users, including assigning Users as an 'Admin'. This allows you to independently manage your own users without requiring a STERIS associate!

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-05 Release:

  • Customers with access to Device Observations (those with Total Care Connect) will now be able to search by date range on the 'Device Observations' page.

  • The 'Recommended for Service' interactive dashboard and the 'Equipment Planner - Devices' report now provides more clear verbiage for the Preventive Maintenance device diagnoses, based on your feedback. 

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-22 Release:

  • Customers with the 'Total Care Connect' subscription can now expand rows on the Device Observations page to read the observations, damage type, and inspection diagnosis - all on the same page.

  • The 'Device Inspection History' Report has updated verbiage for the preventive maintenance diagnoses to provide more clarity of the severity of the inspection.

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-8 Release:

  • Customers can now Request Equipment loaners right inside ConnectCare and view and search their loaned equipment! 
  • Customers with the 'Total Care Connect' subscription can now view and search 'Device Observations' under 'Assets' to quickly view observation diagnoses and damage types by asset serial number
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-24 Release:

  • Customers with the 'Customer Admin' permission can now add their own Users!
  • Integrated an ‘Add New Item’ link into the SRN creation process for serialized items, so items can be added to a Service Request and sent in for service, even when they are not in your Asset Inventory. (Thank you for your feedback!) 
  • Added inspection point photos to the ‘Inspection Event’ page for more detailed test results of equipment.
  • Updated the ‘Equipment Request’ and ‘Loaner Due for Return’ grid pages to include a tracking number column to better view shipment updates for loaners.
  • Added a 'Top 5 Preventable Damages' Report to view most frequently observed preventable damages and identify damage reduction opportunities. 
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-20 Announcement:


We’re doing some weekend system maintenance from 9/21 to 9/22. You might notice short interruptions, but we’ll be back up quickly. 


Thanks for your patience!



2024-SEPT-12 Announcement:


On September 12, 2024 at around 9:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of these types of outages in the future. 


Thank you for your patience!



2024-SEPT-10 Release:

  • Added 'In Repair’ page metrics to display the number of items in repair by Category.
  • Redesigned the PMI Detail Report for a cleaner and more streamlined appearance.
  • Bug fixes, style enhancements, and general maintenance



2024-AUG-27 Release:

  • Added expandable metrics to the ‘Assets’ page. The metrics display assets by the following:
    • Category
    • Department
    • Manufacturer
  • Relocated the 'Review' button on the 'Estimate Approval Needed' page to create a consistent experience. (Thank you for your feedback!)
  • Updated the ‘Reports’ parameter pages to increase the number of dropdown options displayed and reduce scrolling. (Thank you for your feedback!)
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-17 Release:

  • Added functionality to the ‘Replaced Instruments’ page to improve the user experience:
    • Added a new 'Description' column to help identify the instrument
    • Created a link in the 'Equipment column to navigate to the corresponding tray of the selected instrument
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-03 Release:

  • Added a 'Replaced Instruments' page to provide customers with visibility into their replaced instruments through the iExchange program. A 'Replaced' column was also added to the following pages:
    • On Location Visits
    • Trays Serviced
  • Bug fixes, style enhancements, and general maintenance



2024-JUNE-26 Announcement: 


On June 26, 2024 at 3:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of having extended outages of this nature in the future. Thank you for your patience.



2024-JUNE-18 Release:

  • Added a ‘Find My Item’ page so that customers can see where their items are in the repair process when they are searching for them. The following tabs were included on this page:
    • In Transit To Repair
    • In Repair
    • Shipments from STERIS
    • Assets 
  • Added functionality where a user can click on the 'Assets' module and view "Find My Item Search" as a menu option so that they can locate their assets quickly.
  • Bug fixes, style enhancements, and general maintenance



2024-MAY-07 Release:

  • Added a ‘Search’ functionality on the ‘Items in Repair’ page
  • Added a ‘Search’ functionality on the ‘Items in Shipments from STERIS’ page
  • On the Education event page, added functionality for users to be able to see events scheduled for in the future
  • The 'Recommended Never Serviced' Dashboard title and URL was updated to ‘Recommended for Service’
  • Bug fixes, style enhancements, and general maintenance



2024-APR-25 Release:

  • Added a ‘Search’ functionality on the ‘Items in Transit for Repair’ page
  • Bug fixes, style enhancements, and general maintenance



2024-APR-09 Release:

  • Improved view of Education event metrics when Customer has multiple departments
  • Enhanced Service Request user experience and flow, based on Customer feedback
  • Provided ability to search beyond last 7 days of Shipments from STERIS, based on Customer feedback
  • Provided total (sum) of order lines' extended price, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-26 Release:

  • Added time period to Service Delivery Metrics, based on Customer feedback
  • Updated 'Find My Item' button to 'Find My Order' for clarity, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-12 Release:

  • New feature: Customers can Request Education
  • Added the ability for Customers to edit their Account profile name
  • Bug fixes, style enhancements, and general maintenance



2024-FEB-27 Release:

  • Enhanced ability to export grid view data
  • Bug fixes, style enhancements, and general maintenance