Below are notes related to production releases and announcements related to ConnectCare. Questions? Email us: connectcareims_support@steris.com



Next Release: 2026-Jan-13


2025-DEC-16

  • Equipment Service
    1. STERIS Admins can now manage/update user phone numbers
    2. The ‘Actions’ button on the Equipment Details page has been renamed the ‘Edit Details’. The ‘Edit Details’ button allows access to the following fields:
      • Department
      • Location
      • Asset Tag
      • Nickname
    3. Equipment reports are now visible on the Service Requests Grid. Two new columns, Field Service Report and PM Report, have been added and display report icons. Reports are available if the icon displayed is blue.
    4. Users can now view maintenance and operator manuals in their preferred language (when available).
    5. The Equipment grid page now displays an ‘Asset Tag’ column by default. This will help users manage their equipment more efficiently.
    6. The Scheduled PM grid default date range will now reflect a start date of -180 days from today and an end date of +45 days from today.

 

  • Repair
    1. The ‘In Repair’ grid view column “Created” has been updated to “Last Updated” to better reflect the data it contains.

 

  • Service Requests
    1. During SRN creation, users will now see a visual indicator/badge to indicate CAP coverage. The system will display the following indicators:
      • If there is space in the max quantity according to the contract set up, the order type will be CAP and the user will see a Contract Eligible Badge
      • If there is no space remaining (the max quantity for the contract has been met), the order type will be CAP and the users will see the CAP badge
      • If there is no contract match, the order type will be updated to Standard and no badge will be displayed.
    2. The “Create Service Request” button on the Asset Details page has been updated to red (previously blue).

 

  • Defects
    1. A previous defect with the Beyond Repair Details grid containing hyperlinks for assets that are beyond use, which was creating an error has been corrected. The items without additional information will still appear in the grid but will not be hyperlinked.
    2. A reported defect with Dashboard tiles overlapping on monitors with lower resolution has been corrected. The Dashboard tiles are now displaying as expected.
    3. A previous defect with users receiving a ‘bad request’ error while attempting to view lab photos has been corrected. Users will now receive the message “Premium feature not available on Customer’s subscription” to explain why photos are not available.
    4. A defect with the left navigation submenu not displaying on top of other UI elements has been corrected. The submenu is now displaying as expected.
    5. A defect with the Service visit data, “past weeks”, not displaying in chronological order has been corrected. The dates are now displaying as expected.
    6. A defect which allowed STERIS Admin users to add IBCL Documentation has been updated. This action is reserved only for STERIS Documentation Admin users.
    7. The login textbox defect where the wrong color was being displayed has been corrected. The box now displays in red when there is an error (i.e. incomplete email address) and blue when there is no error.
    8. A previous defect where users were remaining active in CC after the Customer subscription has expired has been updated. Users will now be updated to inactive as long as all associated account subscriptions have expired.


2025-DEC-2

  • Equipment Service
    1. On the Open Service Request page, the “Department” column will now display by default for easier visibility.
    2. Users now have access to the subscription(s) associated, ensuring they can view all necessary data.
    3. Service visit dates are now displayed on the Equipment Detailspage, allowing users to quickly identify:
      • The last service visit date.
      • The next scheduled service visit.
    4. Biomed users now have access to troubleshooting features for enhanced support.

 

  • Orders
    1. When adding or editing a Purchase Order number on the Orders Details page, the text box previously displayed “NULL” if no PO was assigned. This has been corrected, and the text box will now be empty when no PO is associated with the order.

 

  • Defects
    1. A previous defect where the system defaulted to “No-Service is pre-approved” on the shipment page during Service Requestcreation for items on contract (Not CAP) has been corrected.
      • This field now defaults to blank, requiring the user to select an option from the dropdown menu.
      • Items on a CAP contract will continue to default to the Pre-Approved, and users will not be able to edit this field.
    2. The Customer column on the “All Order Items” page was previously not filtering and sorting correctly. This defect has been corrected, and the page now functions as intended.
    3. A previous defect in which the system was using the Customer’s FedEx account for CAP orders instead of the STERIS FedEx account has been corrected.  During SRN, CAP contract items now default to the STERIS FedEx account.
    4. Orders previously requesting users to “Add PO” for items under contract on the “Order Items” page. This defect has been corrected, and the “Add PO” prompt will no longer display for contract items.
    5. Equipment Service 
      • A defect where the All Equipment grid did not display data correctly for items with available photos has been corrected. Images now display properly under the Photo column.
      • The “Last Service” and “Next Service” fields on the Equipment Details page have been updated to correct punctuation.
      • The history tab on the Equipment Details page was not displaying the Last Service date and service history correctly. This has been corrected, and data is now displaying as expected.  
      • A previous defect where STERIS Document Admin users were receiving a “Not Authorized” page when accessing the “Customer” module from the admin menu or the “Subscriptions” module has been corrected. These modules are now accessible as expected.  


2025-NOV-18

  • Equipment Service
    • Users with appropriate access can now add and edit Equipment Details within ConnectCare. This enhancement ensures that the equipment information remains accurate and up to date.
    • The Scheduled Preventative Maintenance (PM) grid has been enhanced with a default range that displays the last 30 days and the next 45 days. This update provides users with a clearer overview of both recent and upcoming PM visits, improving planning and visibility.  

 

  • Estimates

    • A new status indicator, “Awaiting STERIS Review” will now appear on both the Estimate Detail page and the Estimate grid whenever an estimate is under review. During this review process, Customers will be unable to take any action on the estimate.

       

  • Service Requests

    • The Service Request Details page will includes a new “Activity” tab that provides tracking information for the SR, including current status. Additionally, users can export this data for reporting or review purposes.

       

  • Defects
    • The pop-up message displayed when equipment is not allowed for Service Request creation has been updated. The message now provides clearer information for users.
    • A previous defect where the Remote monitoring information was not displayed for STERIS Technician has been resolved. Technicians can now view Remote Monitoring details as intended.
    • The scrolling issue on the Estimates/Quotes page has been resolved. This page now functions as expected, allowing for smooth navigation.
    • The defect that prevented the Repair History Report from saving selections made in the “Details Sort by” dropdown list has been resolved. The report now retains the selected sort option and functions as expected.
    • The defect that prevented users from selecting Rapid Replace for Priority Repair items during SRN creation has been resolved. Users can now successfully select Rapid Replace for Priority Repair items as intended.


2025-NOV-3

  • Equipment Service Requests

  • Users will only have the ability to create a Service Request for equipment whose status allows such a request. If SR created is attempted on a piece of equipment without approved status the user will receive a warning popup indicating that an SR cannot be created. The user then has the option to return to the SR form and/or contact support.  

  • A “Create Service Request” button has been added to the Equipment Details Page and will allow SR creation based on the Equipment status. The Request Service option previously located on the “Actions” submenu, has been removed.

  • The Equipment grid view has been updated to include a status column indicating which statuses allow for Service Request creation.


  • Defects:

    • Recent updates have resolved key issues and improved functionality:
      • Corrected an alignment defect on the Service Metrics widget
      • Corrected the Service Visit Component to maintain a fixed width and height and the component will no longer resize based on the content or screen resolution.



2025-OCT-21

  • Invite User Feature Overview

    • The Invite User feature enables current ConnectCare users to invite peers to join the platform. When a request is submitted through the top navigation form, it is routed to the Customer Admin associated with the requested accounts, allowing them to manage the user onboarding directly.

      If no Customer Admin is assigned to the account, the request is forwarded to the Help Desk. In that case, one of our agents will contact you to obtain permission before adding the new user.

       

    • The Invite User drop down list will now display all accounts that the logged in user has access to, provided the user type is one of the following:
      • Customer User
      • Finance User
      • STERIS User
      • STERIS Technician

      •  

    • The Invite User drop down list will display only currently selected facilities if the user type is one of the following:
      • STERIS Admin
      • Document Admin
      • Translation Admin

 

  • Loaner Request

    • The Loaner Request screen has been updated to improve accuracy. Previously, the “Compatible Model” field was auto selected to “Yes” by default. With this update, users are now required to manually select an option from the “Compatible Model” drop-down list before submitting a request.

    • The Purchase Order (PO)section of the Loaner Request page has been updated with new informational hover features. A blue question mark icon has been added to provide users with additional context for the following fields:
      • Total PO Amount
      • Loaner Request PO 

 

  • Defects
    • A previous defect with creating a blanket PO has now been corrected and is now functioning as expected.


2025-OCT-7

  • Subscription Renewal is now available in the application!
    1. Customer Admin users can now renew their facility’s ConnectCare subscription directly within the application (currently available for App Only subscriptions).
      • Will receive email notifications during the Renewal and Grace periods.
      • Will see visual warnings and a new Dashboard tile will be displayed in the application.
      • Will be able to submit Purchase Orders directly via the application to renew the subscription.
    2. Customer Users
      • Will see visual warnings and banners will be displayed in the application.  
    3. Account Managers
      • Will receive an email notification during the Renewal and Grace periods.
      • Will see internal Dashboard tiles for accounts nearing expiration.
      • Can submit a PO on behalf of Customers via ConnectCare
    4. Contracts Team
      • Will receive email notifications when a PO is submitted.

 


2025-SEPT-23

  • Users can now request Rapid Replace for eligible assets during Service Request creation - no need to wait for an Account Manager!
  • Customer Admin users will now see that a description was added for the ‘Read-Only’ role to clarify its purpose and limitations. This enhancement will help administrators better understand the access restrictions associated with this designation, ensuring appropriate role assignment.
  • STERIS Admin users can now export Customer list data and User information data directly to an Excel file using the new ‘Export’ option available on the Customers grid page and Users grid page. This feature allows quick access to customer information in a downloadable format.  
  • The ‘Welcome’ email to new users will now be triggered only when the account user’s status is set to “Active”. Previously, this email was sent upon saving the user profile, regardless of whether the account was marked as Active or Inactive.
  • Customer Admins, Account Managers and the Contracts Team will now receive an automated email notification when a subscription renewal PO is submitted. This enhancement ensures timely awareness and coordination across key roles involved in subscription management and processing.
  • The Repair History report no longer displays capitation order amounts. This update improves clarity by allowing users to more easily identity repairs covered under the capitation agreement, without the distraction of associated order values.   
  • User Admins can now view and edit the “Customer Admin” toggle at the bottom of the User Admin screen regardless of screen resolution without needing to scroll right to view it. This update ensures that option is easily located and ensures visibility across all device resolutions.
  • The User Adminoption in the left navigation is now restricted to the following user role types:
    • User Admins
    • STERIS Users
    • STERIS Admins
    • This change enhances role-based access control and ensures that only authorized users can see this left navigation option.


2025-SEPT-09


  • The Estimate Report header now includes both the estimate creation date and the print date. This enhancement provides users with clearer visibility into when each estimate was originally created, improving traceability and reporting accuracy.
  • During Service Request creation, the “Yes, Estimate Required” is no longer an available option for assets covered under CAP. This field will now default to “No, Service is Pre-Approved”, streamlining the process and preventing users from accidentally selecting Estimate Required.
  • A defect was previously causing a 500 Error when users attempted to create a Service Request for instruments categorized as “Specialty”. This issue has now been resolved. Users can successfully create Service Requests for these instruments without encountering an error.
  • The Loaners Due for Return tile on the Dashboard was previously disappearing after the page loaded. The tile will not consistently be displayed on the Dashboard indicating the number of Loaners due for return, once leading is complete ensuring visibility and improved user experience.


2025-AUG-26 Release:


  • Users can now view up to 60l of their facilities in a single session - removing the previous limit of 50 facilities. This enhancement simplifies navigation and eliminates the need to repeatedly select/reselect facilities. 
  • Assets can now be filtered by contract status, allowing users to view both "On Contract" and non-contract items for easier management and visibility. 


2025-AUG-12 Release:

  • Users can now invite colleagues within their organization by using the new Invite User feature. This is located in the top navigation and when used, sends a request to the organization's ConnectCare Admin, or to ConnectCare support. This feature streamlines onboarding and collaboration by making it easier to bring your team members into ConnectCare!



2025-JUL-15 Release:

  • You can now easily see which assets are On Contract directly from the assets page. Assets can also be sorted and filtered to view only those that are on contract.

  • You can now see if an asset item has a Priority Repair Entitlement or is On Contract when adding the asset to a Service Request.

  • The Equipment Planner Report now includes details such as Usage Maintenance Intervals, Usage Since the Last Maintenance, and Total Usage - making it easier to stay on top of equipment care.

  • Bug fixes, style enhancements, and general maintenance



2025-JUL-09 Announcement:


We’re doing some weekend system maintenance from 7/11 to 7/12. You might notice short interruptions, but we’ll be back up quickly.  Thanks for your patience!



2025-JUL-01 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-17 Release:

  • You can now search, filter and sort Device Observations by Customer, Manufacturer and Model

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-03 Release:

  • You asked; we listened... Thank you for your continued feedback:

    • Now you can return a loaner anytime (and not just when it's deemed 'due' by the system). The loaners page is retitled "Loaners on Loan" so you can see all the loaners you have in one place as well as return them. Just click on 'Orders' in the left navigation and click on 'Loaners on Loaner.'

    • Now you can view a PDF of the estimate where you can download, save, or print for your records. When on an estimate, just click the 'Actions' button and click on 'Print/Download'.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-20 Release:

  • Now on the Orders grid view, you can see 'Created By' on a Service Request to know which of your colleagues submitted the request.

  • Now you can view All Estimates, regardless of status. Just click on 'Orders' in the left navigation and click on 'Estimates.'

  • When requesting a loaner, you can now add multiple contacts.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-06 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-APR-22 Release:

  • 'User Admins' can now manage their own users in ConnectCare! Reach out to your Account Manager or ConnectCare IMS Support to add your accounts' User Admin(s) and they will have the ability to add, edit and remove users. Read more here: (NEW!) How to Manage Users

  • Bug fixes, style enhancements, and general maintenance



2025-APR-08 Release:

  • You can now view "Reference" and "Loaner Serial" on the Loaner Request grid view. Just click on 'Orders' in the left navigation and click on 'Loaner Request.'

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-25 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-11 Release:

  • Now available in the application: Top 5 Preventable Damages interactive dashboard*.

    • Why is this important? This interactive dashboard highlights the Top 5 Preventable Damages based on preventative damage cost, showcasing the relative percentage of preventative damage within each device category, number of unique devices per damage type, and showcases this preventative damage cost percentage per device category compared to all IMS customers.

    • *For those Customers who have this included in their subscription

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-25 Release:

  • We removed the short character limit on "Problem" field on Service Requests (thanks for your patience!)

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-11 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-28 Release:

  • You can now edit Tray names to customize them and find them more easily.

  • Select 'Configure Dashboard' on the application dashboard to customize your view. You can display or hide dashboard tiles and metrics according to your preferences.

  • You now have the option to 'Select All' in the 'Facilities' selector to quickly select or deselect your facilities.

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-14 Release:

  • Customers can now access their settings from the Account menu

  • Bug fixes, style enhancements, and general maintenance



2024-DEC-03 Release:

  • Customers can now view consistent, unified language for when their search results are not found on a grid view throughout the application. This update verbiage better explains what may have been expected from a search you conduct.

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-19 Release:

  • Customers with access to ConnectCare via Repair Care, Repair Care+ or Total Care Connect contracts can now manage their own users, including assigning Users as an 'Admin'. This allows you to independently manage your own users without requiring a STERIS associate!

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-05 Release:

  • Customers with access to Device Observations (those with Total Care Connect) will now be able to search by date range on the 'Device Observations' page.

  • The 'Recommended for Service' interactive dashboard and the 'Equipment Planner - Devices' report now provides more clear verbiage for the Preventive Maintenance device diagnoses, based on your feedback. 

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-22 Release:

  • Customers with the 'Total Care Connect' subscription can now expand rows on the Device Observations page to read the observations, damage type, and inspection diagnosis - all on the same page.

  • The 'Device Inspection History' Report has updated verbiage for the preventive maintenance diagnoses to provide more clarity of the severity of the inspection.

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-8 Release:

  • Customers can now Request Equipment loaners right inside ConnectCare and view and search their loaned equipment! 
  • Customers with the 'Total Care Connect' subscription can now view and search 'Device Observations' under 'Assets' to quickly view observation diagnoses and damage types by asset serial number
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-24 Release:

  • Customers with the 'Customer Admin' permission can now add their own Users!
  • Integrated an ‘Add New Item’ link into the SRN creation process for serialized items, so items can be added to a Service Request and sent in for service, even when they are not in your Asset Inventory. (Thank you for your feedback!) 
  • Added inspection point photos to the ‘Inspection Event’ page for more detailed test results of equipment.
  • Updated the ‘Equipment Request’ and ‘Loaner Due for Return’ grid pages to include a tracking number column to better view shipment updates for loaners.
  • Added a 'Top 5 Preventable Damages' Report to view most frequently observed preventable damages and identify damage reduction opportunities. 
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-20 Announcement:


We’re doing some weekend system maintenance from 9/21 to 9/22. You might notice short interruptions, but we’ll be back up quickly. 


Thanks for your patience!



2024-SEPT-12 Announcement:


On September 12, 2024 at around 9:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of these types of outages in the future. 


Thank you for your patience!



2024-SEPT-10 Release:

  • Added 'In Repair’ page metrics to display the number of items in repair by Category.
  • Redesigned the PMI Detail Report for a cleaner and more streamlined appearance.
  • Bug fixes, style enhancements, and general maintenance



2024-AUG-27 Release:

  • Added expandable metrics to the ‘Assets’ page. The metrics display assets by the following:
    • Category
    • Department
    • Manufacturer
  • Relocated the 'Review' button on the 'Estimate Approval Needed' page to create a consistent experience. (Thank you for your feedback!)
  • Updated the ‘Reports’ parameter pages to increase the number of dropdown options displayed and reduce scrolling. (Thank you for your feedback!)
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-17 Release:

  • Added functionality to the ‘Replaced Instruments’ page to improve the user experience:
    • Added a new 'Description' column to help identify the instrument
    • Created a link in the 'Equipment column to navigate to the corresponding tray of the selected instrument
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-03 Release:

  • Added a 'Replaced Instruments' page to provide customers with visibility into their replaced instruments through the iExchange program. A 'Replaced' column was also added to the following pages:
    • On Location Visits
    • Trays Serviced
  • Bug fixes, style enhancements, and general maintenance



2024-JUNE-26 Announcement: 


On June 26, 2024 at 3:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of having extended outages of this nature in the future. Thank you for your patience.



2024-JUNE-18 Release:

  • Added a ‘Find My Item’ page so that customers can see where their items are in the repair process when they are searching for them. The following tabs were included on this page:
    • In Transit To Repair
    • In Repair
    • Shipments from STERIS
    • Assets 
  • Added functionality where a user can click on the 'Assets' module and view "Find My Item Search" as a menu option so that they can locate their assets quickly.
  • Bug fixes, style enhancements, and general maintenance



2024-MAY-07 Release:

  • Added a ‘Search’ functionality on the ‘Items in Repair’ page
  • Added a ‘Search’ functionality on the ‘Items in Shipments from STERIS’ page
  • On the Education event page, added functionality for users to be able to see events scheduled for in the future
  • The 'Recommended Never Serviced' Dashboard title and URL was updated to ‘Recommended for Service’
  • Bug fixes, style enhancements, and general maintenance



2024-APR-25 Release:

  • Added a ‘Search’ functionality on the ‘Items in Transit for Repair’ page
  • Bug fixes, style enhancements, and general maintenance



2024-APR-09 Release:

  • Improved view of Education event metrics when Customer has multiple departments
  • Enhanced Service Request user experience and flow, based on Customer feedback
  • Provided ability to search beyond last 7 days of Shipments from STERIS, based on Customer feedback
  • Provided total (sum) of order lines' extended price, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-26 Release:

  • Added time period to Service Delivery Metrics, based on Customer feedback
  • Updated 'Find My Item' button to 'Find My Order' for clarity, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-12 Release:

  • New feature: Customers can Request Education
  • Added the ability for Customers to edit their Account profile name
  • Bug fixes, style enhancements, and general maintenance



2024-FEB-27 Release:

  • Enhanced ability to export grid view data
  • Bug fixes, style enhancements, and general maintenance