Below are notes related to production releases and announcements related to ConnectCare. Questions? Email us: connectcareims_support@steris.com



Next Release: 2025-JUL-15



2025-JUL-01 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-17 Release:

  • You can now search, filter and sort Device Observations by Customer, Manufacturer and Model

  • Bug fixes, style enhancements, and general maintenance



2025-JUN-03 Release:

  • You asked; we listened... Thank you for your continued feedback:

    • Now you can return a loaner anytime (and not just when it's deemed 'due' by the system). The loaners page is retitled "Loaners on Loan" so you can see all the loaners you have in one place as well as return them. Just click on 'Orders' in the left navigation and click on 'Loaners on Loaner.'

    • Now you can view a PDF of the estimate where you can download, save, or print for your records. When on an estimate, just click the 'Actions' button and click on 'Print/Download'.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-20 Release:

  • Now on the Orders grid view, you can see 'Created By' on a Service Request to know which of your colleagues submitted the request.

  • Now you can view All Estimates, regardless of status. Just click on 'Orders' in the left navigation and click on 'Estimates.'

  • When requesting a loaner, you can now add multiple contacts.

  • Bug fixes, style enhancements, and general maintenance



2025-MAY-06 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-APR-22 Release:

  • 'User Admins' can now manage their own users in ConnectCare! Reach out to your Account Manager or ConnectCare IMS Support to add your accounts' User Admin(s) and they will have the ability to add, edit and remove users. Read more here: (NEW!) How to Manage Users

  • Bug fixes, style enhancements, and general maintenance



2025-APR-08 Release:

  • You can now view "Reference" and "Loaner Serial" on the Loaner Request grid view. Just click on 'Orders' in the left navigation and click on 'Loaner Request.'

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-25 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-MAR-11 Release:

  • Now available in the application: Top 5 Preventable Damages interactive dashboard*.

    • Why is this important? This interactive dashboard highlights the Top 5 Preventable Damages based on preventative damage cost, showcasing the relative percentage of preventative damage within each device category, number of unique devices per damage type, and showcases this preventative damage cost percentage per device category compared to all IMS customers.

    • *For those Customers who have this included in their subscription

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-25 Release:

  • We removed the short character limit on "Problem" field on Service Requests (thanks for your patience!)

  • Bug fixes, style enhancements, and general maintenance



2025-FEB-11 Release:

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-28 Release:

  • You can now edit Tray names to customize them and find them more easily.

  • Select 'Configure Dashboard' on the application dashboard to customize your view. You can display or hide dashboard tiles and metrics according to your preferences.

  • You now have the option to 'Select All' in the 'Facilities' selector to quickly select or deselect your facilities.

  • Bug fixes, style enhancements, and general maintenance



2025-JAN-14 Release:

  • Customers can now access their settings from the Account menu

  • Bug fixes, style enhancements, and general maintenance



2024-DEC-03 Release:

  • Customers can now view consistent, unified language for when their search results are not found on a grid view throughout the application. This update verbiage better explains what may have been expected from a search you conduct.

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-19 Release:

  • Customers with access to ConnectCare via Repair Care, Repair Care+ or Total Care Connect contracts can now manage their own users, including assigning Users as an 'Admin'. This allows you to independently manage your own users without requiring a STERIS associate!

  • Bug fixes, style enhancements, and general maintenance



2024-NOV-05 Release:

  • Customers with access to Device Observations (those with Total Care Connect) will now be able to search by date range on the 'Device Observations' page.

  • The 'Recommended for Service' interactive dashboard and the 'Equipment Planner - Devices' report now provides more clear verbiage for the Preventive Maintenance device diagnoses, based on your feedback. 

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-22 Release:

  • Customers with the 'Total Care Connect' subscription can now expand rows on the Device Observations page to read the observations, damage type, and inspection diagnosis - all on the same page.

  • The 'Device Inspection History' Report has updated verbiage for the preventive maintenance diagnoses to provide more clarity of the severity of the inspection.

  • Bug fixes, style enhancements, and general maintenance



2024-OCT-8 Release:

  • Customers can now Request Equipment loaners right inside ConnectCare and view and search their loaned equipment! 
  • Customers with the 'Total Care Connect' subscription can now view and search 'Device Observations' under 'Assets' to quickly view observation diagnoses and damage types by asset serial number
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-24 Release:

  • Customers with the 'Customer Admin' permission can now add their own Users!
  • Integrated an ‘Add New Item’ link into the SRN creation process for serialized items, so items can be added to a Service Request and sent in for service, even when they are not in your Asset Inventory. (Thank you for your feedback!) 
  • Added inspection point photos to the ‘Inspection Event’ page for more detailed test results of equipment.
  • Updated the ‘Equipment Request’ and ‘Loaner Due for Return’ grid pages to include a tracking number column to better view shipment updates for loaners.
  • Added a 'Top 5 Preventable Damages' Report to view most frequently observed preventable damages and identify damage reduction opportunities. 
  • Bug fixes, style enhancements, and general maintenance



2024-SEPT-20 Announcement:


We’re doing some weekend system maintenance from 9/21 to 9/22. You might notice short interruptions, but we’ll be back up quickly. 


Thanks for your patience!



2024-SEPT-12 Announcement:


On September 12, 2024 at around 9:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of these types of outages in the future. 


Thank you for your patience!



2024-SEPT-10 Release:

  • Added 'In Repair’ page metrics to display the number of items in repair by Category.
  • Redesigned the PMI Detail Report for a cleaner and more streamlined appearance.
  • Bug fixes, style enhancements, and general maintenance



2024-AUG-27 Release:

  • Added expandable metrics to the ‘Assets’ page. The metrics display assets by the following:
    • Category
    • Department
    • Manufacturer
  • Relocated the 'Review' button on the 'Estimate Approval Needed' page to create a consistent experience. (Thank you for your feedback!)
  • Updated the ‘Reports’ parameter pages to increase the number of dropdown options displayed and reduce scrolling. (Thank you for your feedback!)
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-17 Release:

  • Added functionality to the ‘Replaced Instruments’ page to improve the user experience:
    • Added a new 'Description' column to help identify the instrument
    • Created a link in the 'Equipment column to navigate to the corresponding tray of the selected instrument
  • Bug fixes, style enhancements, and general maintenance



2024-JULY-03 Release:

  • Added a 'Replaced Instruments' page to provide customers with visibility into their replaced instruments through the iExchange program. A 'Replaced' column was also added to the following pages:
    • On Location Visits
    • Trays Serviced
  • Bug fixes, style enhancements, and general maintenance



2024-JUNE-26 Announcement: 


On June 26, 2024 at 3:00 am CDT the ConnectCare platform experienced an outage that lasted several hours. The ConnectCare web application was not accessible during this time. We understand the ConnectCare platform is important to your business and are taking steps to limit the risk of having extended outages of this nature in the future. Thank you for your patience.



2024-JUNE-18 Release:

  • Added a ‘Find My Item’ page so that customers can see where their items are in the repair process when they are searching for them. The following tabs were included on this page:
    • In Transit To Repair
    • In Repair
    • Shipments from STERIS
    • Assets 
  • Added functionality where a user can click on the 'Assets' module and view "Find My Item Search" as a menu option so that they can locate their assets quickly.
  • Bug fixes, style enhancements, and general maintenance



2024-MAY-07 Release:

  • Added a ‘Search’ functionality on the ‘Items in Repair’ page
  • Added a ‘Search’ functionality on the ‘Items in Shipments from STERIS’ page
  • On the Education event page, added functionality for users to be able to see events scheduled for in the future
  • The 'Recommended Never Serviced' Dashboard title and URL was updated to ‘Recommended for Service’
  • Bug fixes, style enhancements, and general maintenance



2024-APR-25 Release:

  • Added a ‘Search’ functionality on the ‘Items in Transit for Repair’ page
  • Bug fixes, style enhancements, and general maintenance



2024-APR-09 Release:

  • Improved view of Education event metrics when Customer has multiple departments
  • Enhanced Service Request user experience and flow, based on Customer feedback
  • Provided ability to search beyond last 7 days of Shipments from STERIS, based on Customer feedback
  • Provided total (sum) of order lines' extended price, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-26 Release:

  • Added time period to Service Delivery Metrics, based on Customer feedback
  • Updated 'Find My Item' button to 'Find My Order' for clarity, based on Customer feedback
  • Bug fixes, style enhancements, and general maintenance



2024-MAR-12 Release:

  • New feature: Customers can Request Education
  • Added the ability for Customers to edit their Account profile name
  • Bug fixes, style enhancements, and general maintenance



2024-FEB-27 Release:

  • Enhanced ability to export grid view data
  • Bug fixes, style enhancements, and general maintenance