Disabling a User’s Account

If you have administrative privileges, you can prevent a user from logging into the ConnectCare service portal. Perform the following steps to stop a user from logging in. This can be reversed. At a future time, you can give the user permission to log into the portal once again.

Steps

Step 1.  Click on the Welcome link. A drop-down menu displays.

Figure. Dashboard screen

Step 2.  Select the Manage Account menu option. The Manage Account screen displays.

Figure. Manage Account screen (Profile tab)

Step 3.  Select the Users tab. A list of users displays.

Figure. Manage Account screen (Users tab)

Step 4.  Find the user whose account you want to disable. Click on the Edit User icon () located at the end of that user’s row. The Edit User screen for that user displays. It is shown below.

Step 5.  Select the Disable Account checkbox. It must contain a checkmark to disable the account. The user cannot log into the ConnectCare service portal when there is a checkmark in this box.

NOTE:   To once again allow the user to log into the portal, click on the Disable Account checkbox to remove the checkmark.

Step 6.  Click on the Save button.

Figure. Edit User screen