ITEM

DESCRIPTION

Name

Your username. This is the username that displays next to the Welcome link near the upper-right corner of each screen.

Title

Your job title

Department

The department you are assigned to

Phone Number

Your telephone number

Email Address

You email address. This is the email address you use when logging into the ConnectCare service portal.

Reset Password button

Allows you to change your password

USER ACCESS (Specifies what you are permitted to access in the ConnectCare software.)

Equipment Information

Allows you to see information about the equipment. Refer to the help topic titled “Equipment List screen” for more information.

Service History

Allows you to see the Service History screen which contains one row for each service activity performed on your STERIS equipment. This includes information such as the date and description of the service. Refer to the help topic titled “Service History screen” for more information.

Open Service Requests

Allows you to see open service requests. Refer to the help topic titled “Open Service Requests screen” for more information.

Remote Monitoring

Allows you to use the Remote Monitoring feature on the Dashboard screen. This offers you the ability to view real-time information about equipment that is online, offline, and in an alarm condition. Refer to the help topic titled “Remote Monitoring Command Center screen” for more information. 

NOTE:   This checkbox is only available if your company has the Remote Monitor subscription.

PM Auto Ship

This checkbox is only available if your company subscribed to the In-House Partnership program.

PM Checklists

This checkbox is only available if your company subscribed to the In-House Partnership program. Selecting this checkbox allows your company’s employees who have been trained as Biomeds to perform service on the equipment, following provided OEM guidelines for preventative maintenance.

Operator Manuals 

Allows you to see digital copies of the most up-to-date STERIS Operator manuals for your equipment. Refer to the help topic titled “Viewing Manuals” for more information.

NOTE:  This only offers manuals for STERIS equipment owned by your company.

Maintenance Manuals

Allows you to see the digital copies of the most up-to-date STERIS Maintenance manuals for your equipment. Refer to the help topic titled “Viewing Manuals” for more information.

NOTE:   This only offers manuals for STERIS equipment owned by your company.

Parts Onhand

This checkbox is only available if your company subscribed to the In-House Partnership program. Selecting this checkbox allows you to see the list of parts we recommend you have available at all times.

Multi Site

If your company has multiple sites (for example, a main campus and satellite campuses), selecting this option provides you with access to information about all sites.

Training

This checkbox is only available if your company subscribed to the In-House Partnership program. Selecting this checkbox allows your company’s employees to be trained on how to service the equipment.

Operator Maintenance Tasks

This checkbox is only available if your equipment has connectivity through the STERIS UCB boards. Refer to the help topic titled “Connectivity Kit Update Screen” for information about UCB boards.

Enable Request Service

Allows you to submit a service request to STERIS when you need assistance with your equipment.

Software Update

Allows access to the Universal Connectivity portal. This is accessed from the Dashboard in the Remote Monitoring box with the Connectivity Kit Update link. The link is not visible if Software Update is not enabled. Refer to the help topic titled “Connectivity Kit Update Screen” for information about UCB boards.